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Shipping & Returns

Shipping Policy

  • It takes us about 7-14 working days to deliver the product at your doorstep for ready to ship items. For custom items or items not in stock, the estimated delivery time would have been communicated to you.

  • Shipping is charged extra.

  • Orders will be delivered to the shipping address mentioned at checkout. You are requested to be mindful and fill correct address and phone number details while placing your order. Also, please inform us in advance in the event of any travel plans at your end. It will help us plan a convenient shipping and delivery schedule for you.

  • The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. We reserve the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Holz Street PVT LTD has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

  • Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with us. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers. Holz Street PVT LTD shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, or any cause that is beyond our control.

Return & Exchange Policy

  • Our products undergo a rigorous process of Quality Check before dispatch, but if when you open the packaging see some quality or a manufacturing defect, please get back to us (within 7 days) with proper pictures or videos of the issue along with your order details to contact@holzstreet.com. Once we receive all the adequate information's we reserve the right to decide how to proceed to address the issue. 

  • Please carefully read our care and assembly instructions for all products during purchase. 

  • Since our products are shipped disassembled we are not taking responsibility if the product gets damaged during assembly from your end. We reserve the right to refuse any returns/ exchange that do not match this criteria.

  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging and needs to have the receipt or proof of purchase. All tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. must be all returned intact. Any item not in its original condition, damaged or missing parts will not be eligible for refund or replacement. We reserve the right to refuse any returns/ exchange that do not match this criteria.

  • If a discount has been applied to the order, Holz Street PVT LTD reserves the right to refuse any return/exchange. 

  • Any product packaging that has been hampered or damaged while transportation MUST be notified by email within 24 hours of the product being delivered, else Holz Street PVT LTD will not be liable to accept the product.

  • No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

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